How to export logs for troubleshooting
To assist Blockdaemon in troubleshooting issues with your Azure wallet, perform the following steps below:
- Navigate to the Azure Cloud Shell within your Azure Portal service page.
- Switch to the
clouddrivedirectory:- Enter
cd clouddrive
- Enter
- Set the environment:
- For testnet: export
CUSTOMER_MPA_ENVIRONMENT=testnet - For mainnet: enter
CUSTOMER_MPA_ENVIRONMENT=mainnet
- For testnet: export
- Switch to the appropriate network:
- For testnet:
make switch-to-testnet - For mainnet:
make switch-to-mainnet
- For testnet:
- Initialize plugins:
- Enter
make init-plugins
- Enter
- Generate the SAS URL:
- Enter
make generate-sas-url
- Enter
- You will see the Blob Service SAS URL generated. Please provide this to Blockdaemon contact.
Note:The Blob Service SAS URL is only valid for 6 hours.
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Please contact us via email or support chat if you encounter an issue, bug, or need assistance. Don't forget to include any relevant details about the problem. To request a wallet form and Institutional Vault Approver form, please click here or contact our sales team.
Updated about 19 hours ago
