How to export logs for troubleshooting

To assist Blockdaemon in troubleshooting issues with your Azure wallet, perform the following steps below:

  1. Navigate to the Azure Cloud Shell within your Azure Portal service page.
  2. Switch to the clouddrive directory:
    1. Enter cd clouddrive
  3. Set the environment:
    1. For testnet: export CUSTOMER_MPA_ENVIRONMENT=testnet
    2. For mainnet: enter CUSTOMER_MPA_ENVIRONMENT=mainnet
  4. Switch to the appropriate network:
    1. For testnet: make switch-to-testnet
    2. For mainnet: make switch-to-mainnet
  5. Initialize plugins:
    1. Enter make init-plugins
  6. Generate the SAS URL:
    1. Enter make generate-sas-url
  7. You will see the Blob Service SAS URL generated. Please provide this to Blockdaemon contact.
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Note:

The Blob Service SAS URL is only valid for 6 hours.

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Please contact us via email or support chat if you encounter an issue, bug, or need assistance. Don't forget to include any relevant details about the problem. To request a wallet form and Institutional Vault Approver form, please click here or contact our sales team.