General Questions

To request an account deletion, please reach out to our Customer Support team directly at [email protected]

Before processing the account deletion request, we need to confirm the following:

• Do you want the Blockdaemon account deleted, not the node, validator, organization, etc.?
• Can you provide the email address associated with your Blockdaemon account that you wish to be deleted
• Could you please share the reason for the account deletion request?

Please provide the answers to your request so we can promptly proceed with the account deletion.

To add additional members to your Blockdaemon organization:

1. Log into your Blockdaemon Workspace account..
2. Click your account icon in the top left and select Workspace Settings.
3. Go to the Members tab and select Invite Members.
4. Enter the email address of the person you want to invite (you can invite multiple members).
5. Set the number of nodes they can launch and choose their role (Adminstrator or Contributor).

6. Click Invite to send the invitations.
7. Your invitations have been sent. You can check the member status in workspace settings.

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Additional Tip

To maintain a secure workspace, limit 'Add members' and 'Add node' permissions to the Admin role.

You can edit account details, such as the account name, email address, and logo photo, from within the Blockdaemon App account - see below for step-by-step instructions.

1. Log into your Blockdaemon Workspace account..
2. Click on your account icon in the upper left-hand corner and click on Workspace Settings.
3. Select the Overview tab.
4. Edit your Workspace name and email address, or upload a photo.

Two-factor authentication (2FA) enhances the security of your accounts. If you are having issues logging in with 2FA, reach out to the Customer Support team at [email protected], and we will be able to assist you in resetting your Two-Factor Authentication.

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Be sure to provide the email address associated with the account you wish to reset.

You can stay connected to Blockdaemon news by signing up for the Blockdaemon newsletter. To do so, follow the steps below.

1. Go to https://www.blockdaemon.com/newsletter-signup .
2. Enter your First name, Last name, and Email address.
3. Choose on the dropdown of I'm Interested In... (Wallet, Nodes, and APIs, or Staking).
4. Click Submit to proceed.

The Blockdaemon Blog features blog posts about the latest Daemon News, Product Updates, and Industry News.

You can view all of our blog posts by visiting our blog site linked here. If you find a blog post you’re interested in, click “Read More” to view the full blog article.

Yes, our changelog is updated with the latest improvements, fixes, and new features.

You can view the Blockdaemon Changelog here.

To check any ongoing or past outages related to Blockdaemon services, visit our Status page here.

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Learn more about how to subscribe to the Status page here.

Node latency pertains to the delay or lag encountered in transmitting data between various nodes within a network. If you encounter latency issues with your Blockdaemon node, contact Blockdaemon Customer Support at [email protected].

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Please also include your node XID, and we can troubleshoot the latency issue(s) accordingly.

To check the number of compute units that you have used:

1. Log into your Blockdaemon Workspace account..
2. Select API Keys from the sidebar.
3. Go to the Usage tab.
4. View your used compute units, daily usage, and the daily average over the last 30 days.

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For more information on Compute Units, refer to our Compute Units Overview page here.

Double billing occurs when you are charged twice for the same subscription period. While uncommon, it can sometimes happen. If you notice multiple charges, please review your subscription and billing history.

🚧 Common Reasons for Double Billing

• System errors - Technical glitches can occasionally result in duplicate charges, either on your end or Blockdaemon's.
• Multiple subscriptions - Ensure you don't have multiple subscriptions for the same service.

🚨 Handling Double-Billing Concerns

1. Review Your Subscription and Billing History:

Carefully examine your subscription details and billing history. Then, look for any duplicate charges and note their exact dates and amounts.

2. Contact Blockdaemon Customer Support

If you find duplicate charges, reach out to our customer support team. Provide specific details about the double billing, including:

• The dates of the charges
• The exact amounts billed
• Any relevant transaction IDs or reference numbers
• Screenshots of the billing history, if possible
• Our support team will investigate the issue thoroughly and assist you in resolving it promptly

👀 To review your Node Subscription Billing History:

1. Log in to your Blockdaemon account.
2. Go to Subscription.
3. You should now see your Node Subscriptions and their Billing History along with the Date, Node Name, Host, Total Amount, Status, and Receipt.

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Purchase Dates on the Billing History is in DAY/MONTH/YEAR format.

Blockdaemon REST API is available in three price tiers: Free, Starter, Growth, and Enterprise.

You can check out the plans in more detail here.

Below are a few use cases for the Blockdaemon REST API.

• Fee Estimation: Minimize the cost and maximize the efficiency of your blockchain transactions with Blockdaemon's Fee Estimation feature.
• Wallet Transactions: Maintain a firm grasp on your blockchain finances with our Wallet Transactions and Account Balances monitoring feature.
• UTXO Balances: Blockdaemon REST API simplifies tracking Unspent Transaction Outputs (UTXO).
• Native Token Balances: With Blockdaemon REST API, checking the balance of a native token across one or multiple addresses is as simple as making a single API call.
• Historical Data: We offer access to historical data for selected blockchain protocols via Blockdaemon REST API for comprehensive blockchain analysis.

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Learn more about each of these use cases here.

Below are a few use cases for the Blockdaemon RPC API.

• Monitor On-Chain Events: View and understand events on the blockchain. Easily monitor changes in wallet balances and listen for incoming and outgoing on-chain transactions.
• Read and Write Transactions: Send transactions between addresses, write on-chain data, and read blockchain address data.
• Access Historical Protocol Data at Scale: Gain access to performant and cost-effective historical protocol data at scale. Use it to backtest financial models to provide better forecasting and much more.

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Learn more about each of these use cases here.

Blockdaemon REST API is a multichain blockchain access API. It provides a single API integration to access 10+ protocols immediately via node clusters. The Blockdaemon REST API makes it easy to interact with multiple blockchains and provides a versatile multi-protocol abstraction layer.

Learn more about Blockdaemon REST API here.

Blockdaemon RPC API provides an enterprise-grade blockchain solution with REST and RPC access to 20+ protocols. It is a fast, flexible, and extensible source of data that requires a minimum time investment to access the most useful data with the least customization needed.

Learn more about our Blockdaemon RPC API here.

The Blockdaemon Tokenization API supports the management of tokens, such as ERC-1404 and ERC-3643 tokens.

Key Benefits of Tokenization include:

• ERC-1404 and ERC-3643 Support
  ERC-1404 and ERC-3643 token standards are Ethereum token standards optimized for institutional use. The Blockdaemon Tokenization API supports both of these standards.
• Instant Settlements
  Tokenization ensures instant, 24/7 settlements. It transforms the investment markets and makes asset ownership more accessible.
• Automated Processes
  Smart contracts can automate manual and complicated procedures. With tokenization, these contracts remove middlemen, simplify financial workflows, ensure quick settlements while following regulations, and lower transaction costs.

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Learn more about the Tokenization API here.

Blockdaemon’s Staking API enables you to use a standardized and trusted API to integrate with your platforms. We need a brief description of your case to enable the Staking API for your account. You can contact us directly via email at [email protected].

If you have an existing Enterprise account, your Customer Success Manager (CSM) can enable the Staking API in your account.

Our new API Suite solution allows you to select one, some, or all of the experiences, allowing you to customize your blockchain journey. The API Suite allows users to access various features based on their subscription level.

To upgrade your API Suite plan, follow the step-by-step below.

1. Log into your Blockdaemon Workspace account..
2. Select API Keys from the sidebar.
3. In the Overview tab, select Upgrade Plan.
4. Configure your subscription by choosing the experience(s) or API product(s) you’d like to subscribe to.
5. Select your monthly usage and find the plan that suits your needs. Learn more about Compute Units (CU) here.
6. Review your subscription and click Continue to Payment to complete the upgrade.

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For more information, refer to the Subscription Management page.

If you're experiencing issues with your subscription plan update, follow the steps below to troubleshoot the problem:

1. Check Account Access and Permissions - Ensuring you have administrative rights to make plan changes.
2. Review Current Plan and Subscription Details - Check the current plan under the "Subscription” section in the Blockdaemon dashboard.
3. Check Payment Information - Verify that the payment details (credit card, billing address, etc.) are up-to-date. Plan changes often involve payment updates.
4. Browser and Cache Troubleshooting - Clear browser cache and cookies. Sometimes outdated session information can cause issues.
5. Log Out and Back In - Log out to your Blockdaemon account and then log back in to refresh any account session data.
6. Reboot Devices - If changes still cannot be made, reboot your device and try again to rule out device-specific issues.

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For more information, check out the Blockdaemon Subscription Management page.

The Blockdaemon API Suite Dashboard is accessible within your Blockdaemon Account. The Dashboard allows users to have control over your API interaction and services.

If you are interested in creating your own Blockdaemon Account, follow the steps here.

1. Log into your Blockdaemon Workspace account..
2. Click the API Suite from the sidebar.
3. You should see the Blockdaemon API Suite page with 3 different tabs (Overview, Connect, and Manage Plan):

• Overview

This section gives you an overview and summary of your current API plan and usage.

You can also view a chart of your daily usage and latest requests. For your latest requests, there is a table that provides details on the calls you’ve made, the HTTP response, Protocol and Network, and the timestamp of when the call was made.

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The Latest Requests section will only show calls within the last (X time period).

• Connect

This section is where you can create and view the API keys associated with your account. You will be able to see a list of the name of the keys, when the key was created, and easily copy the key for any intended use.

• Manage Plan

This section is where you can view the current API Plan. The tab shows you the compute units your plan has, the cadence it renews, your cost per month, and the number of requests per second you are allowed.

If you want to change your plan, click on Change Plan and select the one that best suits your needs.

The Free Plan provides 1 API key that you can use indefinitely. If you'd like to create additional API keys, upgrade your plan. After upgrading, you can manage your API keys by following these steps:

1. Select API Keys from the sidebar.
2. In the Overview tab, click on Create API Key.
3. Enter a Key name and select the relevant Product(s).
4. Repeat the steps to create more keys.

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For more information, refer to the API Suite Dashboard page.